Nurse Takes Care of Older Female

North West Surrey Care Home Programme

The North West Surrey (NWS) Alliance works with approximately 80 care homes of all kinds (residential, nursing, LD) to support them to improve and sustain high quality care for all care home residents. This includes access to training and education for home staff, using outcome data to inform and support care homes when issues arise and collaboratively working to improve processes between partners, e.g. discharge from hospital.

The NWS Care Home Programme of work is led by the Care Homes Delivery Group with members from partners across NWS including acute and mental health NHS Trusts, community services, and care home coordinators. The membership of the group includes a variety of professions such as nurses, pharmacists, quality advisors, medics, managers, specialist clinicians, and project managers.

Training opportunities

There are a range of training opportunities for care home staff provided by both local and national organisations. The training opportunities cover a variety of topics such as medicines management and administration training, clinical observations and end of life dementia care. Click on each of the headings below to find out more about training opportunities. 

Palliative End of Life Care

Catheter and Continence

Clinical Observations, including RESTORE2, NEWS2

Wound care

Medicine optimisation

Key services

Urgent Community Response (UCR)

The urgent response multidisciplinary service provides help and care for frail people at home. To refer to the 2 hour urgent community response (UCR) service please phone 0300 303 4741 and speak to the clinical co-ordinator.

CSH Surrey services

Single Point Of Access

Single Point of Access (SPA) coordinates all urgent and non-urgent referrals for community nursing, intermediate care, therapy services and our medical locality hubs. The team can be contacted by emailing Csh.SPAreferrals@nhs.net or calling 0330 726 0333.

CSH Infection prevention and control

Infection prevention and control is a priority, to ensure our patients safety. We take infection prevention and control very seriously and this is particularly important during the winter when there are a number of highly contagious illnesses in circulation.

For reporting, guidance and training, contact the team by emailing csh.nwqualitycarehomesupportteam@nhs.net 

ASPH Community Dietetics

The Community Dietitians support residents who are tube fed and / or at high risk of malnutrition in care homes. The team also host remote dietetic forums where care homes can access guidance for catering issues and residents with a lower nutritional risk. Further training on malnutrition is offered to care homes through webinars.

Contact the team by emailing asp-tr.dietcarehomes@nhs.net