Nurse Takes Care of Older Female

North West Surrey Care Home Programme

The North West Surrey (NWS) Alliance works with approximately 80 care homes of all kinds (residential, nursing, LD) to support them to improve and sustain high quality care for all care home residents. This includes access to training and education for home staff, using outcome data to inform and support care homes when issues arise and collaboratively working to improve processes between partners, e.g. discharge from hospital.

The NWS Care Home Programme of work is led by the Care Homes Delivery Group with members from partners across NWS including acute and mental health NHS Trusts, community services, and care home coordinators. The membership of the group includes a variety of professions such as nurses, pharmacists, quality advisors, medics, managers, specialist clinicians, and project managers.

Key services

Urgent Community Response (UCR)

The urgent response multidisciplinary service provides help and care for frail people at home. To refer to the 2 hour urgent community response (UCR) service please phone 0300 303 4741 and speak to the clinical co-ordinator.

CSH Surrey Single Point Of Access

Single Point of Access (SPA) coordinates all urgent and non-urgent referrals for community nursing, intermediate care, therapy services and our medical locality hubs.

CSH Surrey SPA or call 0330 726 0333

CSH Surrey Infection prevention and control

The North West Surrey Alliance Integrated Infection Prevention and Control (IPC) Service was created in 2022 with the aim of providing an integrated approach supporting our care homes across the North West Surrey area.

We are a small team of infection control professionals working across our community NHS services (CSH Surrey) and in partnership with the Ashford and St Peter's Hospitals (ASPH) acute infection control service.  Our aim is to provide every care home across North West Surrey with specialist infection control advice and support.

The team can help you with reporting, guidance and training.

CSH Surrey IPC team

National Infection prevention and control guidance

ASPH Community Dietetics

The Community Dietitians support residents who are tube fed and / or at high risk of malnutrition in care homes. The team also host remote dietetic forums where care homes can access guidance for catering issues and residents with a lower nutritional risk. Further training on malnutrition is offered to care homes through webinars.

ASPH Community Dietitians

Training opportunities

There are a range of training opportunities for care home staff provided by both local and national organisations. The training opportunities cover a variety of topics such as medicines management and administration training, clinical observations and end of life dementia care. Click on each of the headings below to find out more about training opportunities. 

Palliative End of Life Care

Catheter and Continence

Clinical Observations, including RESTORE2, NEWS2

Wound care

Medicine optimisation